Practice News – July 2024

Patient Survey – 2023/24

One of our PPG members has kindly completed a patient survey and we are now able to feedback the results of this survey to our patients.

Q1a How do you rate making appointments  Excellent Good Satisfactory Poor N/A
Urgent 55 66 37 28 36
Routine telephone 49 74 41 41 41
Routine face to face 76 53 45 45 44
Online 28 44 29 29 29

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Q1b How do you rate the services offered? Excellent Good Satsifactory Poor  N/A
Doctors 96 79 30 6 11
Nurse Practitioners 135 68 8 2 9
Clinical Pharmacists 62 70 24 7 59
Practice Nurses 120 71 12 1 18
Healthcare assistants 65 66 7 2 82
Receptionists 91 71 15 1 5
General Cleanliness 110 91 15 1 5
Electronic prescription service 79 51 16 5 70

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Q2 Highfield surgery staff Yes No
Treat me and my family with care and respect 214 8
They give us enough time to explain matters and take my concerns seriously 193 26
Highfield medical staff are welcoming and friendly 215 6
Highfield receptionists are welcoming and friendly 201 20
I am happy with the overall care and servie 200 22

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Q4 Are you aware we have pre-bookable GP and nurse appointments on evenings and weekends? Yes No
73 144

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Q5a Are you aware that your local pharmacy can discuss your medication, give advice etc? Yes No
131 24

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Q5b If yes, have you tried your local pharmacy for a minor illness issue Yes No
78 139

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Q5c Did you receive treatment? Yes No
64 145

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Q6a Please tick which apps you are aware of where you can view your medical records
Patient access 76
NHS App 113
MyGP app 126

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Q6b Have you signed up for any of the apps? Yes No
126 88

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Q7a Do you drive to the surgery? Yes No
158 59

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Q7b If you drive to the surgery, where do you park?
Car Park 116
Surrounding areas 78

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Q7c If you do nto drive to the surgery, how do you get to us?
Bus 55
Walk 114
Taxi 1
Other 4

 

Additionally

The survey shows the ways that our patients order their medication

Prescription ordering method
By phone 21%
Online 24%
Email 5%
Pharmacy 50%

 

Non-attendance of appointments information for June 2024

June 2024 GP Nurse Healthcare Assistant Physiotherapist Mental Health Nurse Practitioner Podiatry
Total 153 41 23 42 14 29 2 2