Appointments

Routine appointments

To request a routine appointment you can:

  • Use our online triage which is available by scrolling below and selecting the online consult option.  We will respond to you within 3 working days (only open for submission Monday to Friday during opening hours)
  • By telephone on 01253 953950 Monday to Friday
  • Visit the surgery and speak with a receptionist Monday to Friday.

We may offer you a consultation by:

  • Face to face at the surgery
  • by phone
  • by video call

We operate a total triage system, this means every patient contacting the practice is first triaged before making an appointment. We will be asking you any information you can give us regarding your issue and this will enable us to direct your query to the most appropriate person who can help you as quickly as possible.  You will receive a call regarding your request within 3 working days of submitting it.

Please note we do not see any dental problems.  Please contact your dentist or the emergency dentist on 0300 1234 010

Urgent appointments

To request an urgent appointment for a same day emergency

  • Phone us on 01253 953950 Monday to Friday during opening hours.  Please ring as early as possible to ensure you are able to get an appointment
  • Visit the surgery and speak to a receptionist Monday to Friday

When you get in touch, we will ask you what you need help with.

We will use the information you give us to help the clinician decide the appropriate course of action.  You will be contacted by a clinician same day.

Cancelling your appointment

If you cannot keep your appointment please let us know as soon as possible. Every week, appointments are wasted when patients fail to attend, and this uses up NHS resources. If you let us know in advance, someone else can be given your appointment time.

  • cancel an appointment 24 hrs a day by telephoning 01253 953950 and choosing option 1 to leave a message. We recommend you add the Surgery’s number into your mobile phone contacts.
  • Visit the surgery and speak to a receptionist Monday to Friday
  • Alternatively, cancel using our online form using the link below

 

Consult with a Doctor online

You can request to speak to a Doctor using our online triage service, AccuRX.

To submit a triage request please follow the instructions below:

  1. Submit the request via the link below
  2. You will submit the form and receive an email or text confirming the submission
  3. One of our clinicians will review your request within 3 working days
  4. A member of our reception team will contact you

Evening and weekend appointments

Evening and weekend appointments are available with GP’s, practice nurses and other healthcare professionals for routine pre-booked services.

Fylde coast NHS is committed to improving access to primary care services.  This includes making appointments available at times convinent for patients.

If you:

  • find it difficult to attend appointments during the working day
  • are a busy parent with small children
  • or rely on working carers to take you to your appointments

Then our evening and weekend appointments may be more suitable for you.

About the service

The Fylde Coast NHS has arranged for additional appointments to be provided outside of normal GP practice hours by the Fylde Coast Integrated Urgent Care Service.

The service offers pre-bookable and same-day routine primary care appointments with a range of clinicians including GPs, nurses and health care assistants.

Please be aware that this is not a walk-in service – you must have an appointment.

The service employs local clinicians from the Fylde Coast, where possible.

Monday 6.30pm – 9pm
Tuesday 6.30pm – 9pm
Wednesday 6.30pm – 9pm
Thursday 6.30pm – 9pm
Friday 6.30pm – 9pm
Saturday 9am – 5pm

You can access these appointments via our reception team.

To Cancel your appointment outside of Monday-Friday surgery hours (8am-6pm) please call 01253 952950

Home visits

Whilst we encourage our patients to come into the surgery, where we have the proper equipment and facilities available, we understand that this is not always possible. Therefore, if you do need a home visit, you can help us by calling the practice before 11:30am.

You may only request a home visit if you are a housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to assess the urgency of your visit. If you are suffering with chest pains, breathing problems or severe abdominal pain, please make sure that you communicate it to us.

You may also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.