Prescriptions
Ordering repeat prescriptions
If you are on regular medication, you can typically order repeat prescriptions without a doctor’s appointment. However, you may occasionally be asked to see a doctor for a medication review to ensure your treatment remains appropriate.
How to Request a Repeat Prescription:
You can request repeat prescriptions through one of the following methods:
Online:
- Via the NHS App, Patient Access, or myGP. Try the NHS App here.
- Using our dedicated online form (please click the ‘Order your repeat prescription form’ link below).
- Email: Send your request to blackpool.highfieldprescriptions@nhs.net.
- In Person: Complete a paper request form and submit it at our first-floor reception.
Processing Time
Please allow 48 hours for your repeat prescription to be issued. After this time, please contact your pharmacy directly to confirm if it’s ready for collection.
Prescription Enquiries
Our dedicated prescription telephone line is open on Monday, Wednesday, and Friday from 10:00 AM to 12:00 PM. For queries outside these hours, or for general prescription enquiries, you can email us at any time: blackpool.highfieldprescriptions@nhs.net.
Ordering Early for Travel (Controlled Drugs)
If you require an early prescription due to international travel, particularly for a controlled drug (please refer to the official Controlled Drugs List – GOV.UK), you must provide proof of travel to our prescriptions team. This proof, such as flight tickets clearly showing your name and travel dates, should be emailed to blackpool.highfieldprescriptions@nhs.net.
Lost or stolen medications (controlled drugs)
If a patient has lost, or had their controlled drugs stolen, they must obtain a crime reference number via 101 (online or via telephone), before consideration will be taken to replace them. This will be logged on the medical record.
Delivery of medications
Please be advised that if you require your medication to be delivered, please speak to your nominated pharmacy. Highfield surgery do not deliver medications or organise delivery of medications.
Order your repeat prescriptionQueries about your medication
Please note: This dedicated phone line and email address are primarily for prescription queries. If you need to order a prescription and are not elderly or vulnerable, please use our standard online ordering system or drop-off service.
We have a dedicated phone line and email address for prescription queries (or ordering if you are elderly or vulnerable).
Our phone line is open Monday, Wednesday, and Friday from 10am until 12pm. Please call 01253 204674 during these hours.
Alternatively, whilst the line is not open, you can email us at blackpool.highfieldprescriptions@nhs.net.
