Appointments
Routine appointments
To request a routine appointment you can:
- Use our online triage which is available by scrolling below and selecting the online consult option. We will respond to you within 3 working days (only open for submission Monday to Friday during opening hours)
- By telephone on 01253 204672 Monday to Friday
- Visit the surgery and speak with a receptionist Monday to Friday.
We may offer you a consultation by:
- Face to face at the surgery
- by phone
- by video call
We operate a total triage system, this means every patient contacting the practice is first triaged before making an appointment. We will be asking you any information you can give us regarding your issue and this will enable us to direct your query to the most appropriate person who can help you as quickly as possible. You will receive a call regarding your request within 3 working days of submitting it.
Please note we do not see any dental problems. Please contact your dentist or the emergency dentist on 0300 1234 010
Please note, all incoming and outgoing calls are recorded
Urgent appointments
To request an urgent appointment for a same day emergency
- Phone us on 01253 204672 Monday to Friday during opening hours. Please ring as early as possible to ensure you are able to get an appointment
- Visit the surgery and speak to a receptionist Monday to Friday
When you get in touch, we will ask you what you need help with.
We will use the information you give us to help the clinician decide the appropriate course of action. You will be contacted by a clinician same day.
Please note, all incoming and outgoing calls are recorded
Cancelling your appointment
If you cannot keep your appointment please let us know as soon as possible. Every week, appointments are wasted when patients fail to attend, and this uses up NHS resources. If you let us know in advance, someone else can be given your appointment time.
- cancel an appointment 24 hrs a day by telephoning 01253 204672 and choosing option 1 to leave a message. We recommend you add the Surgery’s number into your mobile phone contacts.
- Visit the surgery and speak to a receptionist Monday to Friday
- Alternatively, cancel using our online form using the link below
If you cancel 1 hour or less than 1 hour before your appointment this will be a non attendance. We are unable to fill appointments in that time frame and the appointment will be wasted
Patient triage
You can contact us about a medical or administrative issue by clicking the link below. Answer a few short questions and we will get back to you within 3 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or bank holidays.
They will not be read Monday-Friday outside of the hours of 8am-6pm. Please contact 111 during out-of-hours or 999 if this is an emergency
Evening and weekend appointments
Evening and weekend appointments are available with GP’s, practice nurses and other healthcare professionals for routine pre-booked services.
Fylde coast NHS is committed to improving access to primary care services. This includes making appointments available at times convinent for patients.
If you:
- find it difficult to attend appointments during the working day
- are a busy parent with small children
- or rely on working carers to take you to your appointments
Then our evening and weekend appointments may be more suitable for you.
About the service
The Fylde Coast NHS has arranged for additional appointments to be provided outside of normal GP practice hours by the Fylde Coast Integrated Urgent Care Service.
The service offers pre-bookable and same-day routine primary care appointments with a range of clinicians including GPs, nurses and health care assistants.
Please be aware that this is not a walk-in service – you must have an appointment.
The service employs local clinicians from the Fylde Coast, where possible.
| Monday | 6.30pm – 9pm |
| Tuesday | 6.30pm – 9pm |
| Wednesday | 6.30pm – 9pm |
| Thursday | 6.30pm – 9pm |
| Friday | 6.30pm – 9pm |
| Saturday | 9am – 5pm |
You can access these appointments via our reception team.
To Cancel your appointment outside of Monday-Friday surgery hours (8am-6pm) please call 01253 204672
Home visits
Whilst we encourage our patients to come into the surgery, where we have the proper equipment and facilities available, we understand that this is not always possible. Therefore, if you do need a home visit, you can help us by calling the practice before 11:30am.
You may only request a home visit if you are a housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to assess the urgency of your visit. If you are suffering with chest pains, breathing problems or severe abdominal pain, please make sure that you communicate it to us.
You may also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Please note, all incoming and outgoing calls are recorded
