Request an appointment online – Total triage

Highfield surgery is pleased to provide an update on our upcoming changes to how you can access GP appointments. Following valuable patient feedback, we are proceeding with the implementation of Total Triage from 1st July 2025.

We extend our sincere thanks to everyone who shared their thoughts on our proposed changes. We listened carefully and understand that concerns were raised, particularly regarding access for patients who may find online systems challenging.

We want to reassure all patients: the option to contact us via telephone will absolutely remain available.

Here’s how our new system will work and what it means for you:

• Using the Online System: If you are able to use our online system, we kindly request that you submit your GP appointment requests using the provided link. This approach significantly helps us manage demand more efficiently and ensures our phone lines are more readily available for those who need them most.
• Telephone Access for All: We recognise that some of our elderly or more vulnerable patients, or those without internet access, may not find the online system suitable. Please be assured, you can still call us for assistance. Our goal is to improve how we prioritise and manage appointments to provide safe and timely care for everyone, not to create barriers. Our reception team is ready to support you in getting the care you need.

Your feedback has been instrumental in helping us refine these changes to be fair and inclusive. With telephone access clearly confirmed as an ongoing option, we are moving forward with our plan to implement Total Triage from 1st July 2025.

Thank you for your understanding and support as we make this important transition to enhance access and care for all our patients.

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How to Use Our Online Appointment Request System:

Using our new online service is straightforward. Follow these steps:

Step 1: Access the Online Link Begin by clicking here: Contact us about your request

Step 2: Choose Your Request Type You will be presented with four options to guide your request:

• Admin request: For administrative tasks such as fit notes, test results, and repeat prescriptions.
• Health problem: To contact us about a new or ongoing health concern.
• Read advice online: This option will direct you to NHS resources for health conditions, symptoms, and treatments.
• I want to self-refer: Use this to find local services you can access without a GP referral.

Step 3: Complete and Submit Your Form:

• For Admin or Health Problem requests:
• 1. Specify if the request is for yourself or someone else.
  2. Confirm that it is not an emergency.
  3. Answer the questions pertinent to your chosen request type.
  4. Enter your personal details and preferred contact method.
  5. You may choose to verify yourself, but it’s not essential as we have your details on our clinical system.
  6. Submit your request.
• For “Read advice online”: You will be automatically redirected to the NHS website.
• For “I want to self-refer”: Simply choose the service you wish to access.

Important Information:

• Data Security: This service does not store your personal details. All information is sent directly and securely to our clinical system.
• Free Service: There is no charge for using this online service.
• Same-Day Appointments by Phone: For same-day appointment requests, if you prefer not to use the online form, please call our reception team directly on 01253 204672.
• Assistance Available: If you lack internet access or confidence in using online systems, please call our reception team on 01253 204672, and they will complete the online form for you.