Test results
Obtaining Your Test Results
You can obtain your test results by calling us on 01253 204672. To avoid busy periods, please call after 2:30 PM.
- Abnormal Results: If your test results are abnormal, or if there are any issues with your test, the surgery will contact you directly.
Patient Responsibility & Follow-Up
It is the patient’s responsibility to request their test results.
- If your test results are normal but your symptoms persist and remain unexplained, please book a follow-up appointment with a GP.
- Please note, GPs are unable to discuss results outside of scheduled appointments.
Providing Samples
- Where to leave samples: If you have been asked to provide a sample, please use the designated box located at the end of the reception counter.
- Labeling: Ensure your name is clearly marked on the sample container if it’s not already pre-printed.
- Large containers: For samples provided in a large container, please hand these directly to the receptionist. You may use a carrier bag for discretion if you wish.
- Important: Only samples specifically requested by Highfield surgery will be processed. Any samples left without a clinical indication will not be accepted or processed.
Telephone Messages
For your privacy and confidentiality, we never leave detailed patient information in telephone messages. If we need to convey information to you (even for a normal test result), we will leave a message asking you to call us back. Our system will record the reason for our call to ensure we can assist you promptly when you return our call.
